Plant Certification Coordinator
Role/Title: Program Coordinator, Technical Services
Department: Technical Services
Location: Office
Reports To: VP of Technical Services
Organization Description: The National Precast Concrete Association (NPCA), established in 1965, represents manufacturers of precast concrete products and suppliers to the industry. As a 501(c)6 trade association, NPCA is dedicated to expanding the use of high-quality precast concrete and equipping its members with the learning, programs, certifications, and resources necessary to operate successful plants.
The Essentials and Leadership: At NPCA, we are committed to challenging the status quo and embracing bold ideas to advance the precast concrete industry. How we work is anchored in our philosophy to … Have Fun | Get Stuff Done | Be Kind
Job Summary: We’re a membership organization, which means people matter — our members, our staff, and our partners. We need someone who values process, is committed to serving others, and is people-friendly to keep our certification programs running smoothly. This role ensures applications are processed accurately, audits are scheduled and tracked, and members have a reliable point of contact throughout the certification process.
Responsibilities:
- Processing certification applications, renewals, and related paperwork
- Scheduling and tracking plant audits and personnel certification candidates
- Serving as the friendly, responsive point of contact for members going through the certification process
- Keeping records current and accurate
- Communicating deadlines, requirements, and updates clearly and promptly
- Attending industry events a couple times a year to represent NPCA
- Additional duties as assigned
What You Bring to the Table:
- A “figure it out” attitude — you love solving problems and are comfortable taking ownership
- Process-driven mindset with strong attention to detail
- Tech-savviness — comfortable working in a paperless environment
- A people-first approach — friendly, approachable, and customer-service oriented
- Positive energy & optimism — you keep things fun and roll with the punches
- A good sense of humor — because some days, all you can do is laugh
Outcomes/Measures of Success: To be successful in this role, one must be an organized, reliable, and detail-oriented team player who keeps the certification program running on time and members supported throughout the process.
Key Qualifications and Experience:
- 1–3 years of office or program coordination experience
- Organized, reliable, and easy to work with
- A clear communicator — on the phone, over email, and in person
- Someone who takes ownership of their work and follows through
- Excellent computer skills and comfort working in a paperless environment
- A sense of humor
Travel: Occasional attendance at industry events may be an opportunity a couple times a year.
Ready to Apply?
If you’re interested in joining our team, we encourage you to apply.