Education: Bachelor of Arts in Psychology, Oakland University
Role: Carol oversees direct member service contacts throughout the year, serving as primary point of contact for member and nonmember inquiries. Other responsibilities include managing the specifier/regulatory database, maintaining records for NPCA’s Top Gun program and assisting with magazine and web sponsorships.
Experience: Carol has been with NPCA since 2011. Previously, she worked in residential title insurance for 12 years.